Privacy Policy
Curaeye.com and its affiliates respect your privacy and are committed to protecting it through our compliance with this privacy policy (the “Privacy Policy”).
This Privacy Policy demonstrates our commitment to protecting the privacy of your information, as described below. Providing exceptional services involves collecting, using, and sharing Personal Information about individuals. This Privacy Policy outlines how we collect, use, maintain, protect, and share your Personal Information that we collect or you provide.
SCOPE
This Privacy Policy describes the type of Personal Information you provide to us or that we collect from you when you use our Website, Products, Customer and Technical Support (“Services”).
- Use our websites, including, without limitation, curaeye.com including any mobile versions of the websites and social media sites (the “Websites”);
- Access your account, or use our software, products (hardware), or services such as customer support (the “Products” and “Services”). Please note that some of our services are cloud-based and certain data we collect are stored in the cloud (the “Cloud Services”).
In this Privacy Policy, the Websites, Products, Services, Apps, and Cloud Services are collectively referred to as the “curaeye.com”
Please read this Policy carefully and check it from time to time to inform yourself of any changes. If you have any questions about our privacy practices, please refer to Contact Us.
Other Links:
Our Websites may contain links to other third-party sites. When you click on one of these links, you are visiting a website operated by someone other than us, and the operator of that website has a different privacy policy. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of these third-party operators.
For this Privacy Policy, “Personal Information/Personal Data” means information about an identifiable individual (e.g. name, email address) or information that can be used to identify an individual or as further defined in applicable laws. For individuals, under the General Data Protection Regulation (“GDPR”), Personal Data does not include “aggregated” or “anonymized” information that cannot be used to personally identify you. For Consumer Privacy Act Personal Data does not include publicly available information like federal, state, or local government records, information about professional licenses and public real estate or property records.
COLLECTION OF INFORMATION
We limit the Personal Information we collect from you in order to provide you with us Solutions and maintain a relationship with you. We collect information directly from you when you engage with us such as when you purchase Products from us, create an account, or seek customer support. When you interact with our Products, we collect motion activities and thumbnail photos to send you notifications. If you choose to share your device location with us, we will also collect your location information. We DO NOT have access to your video data, which is stored locally on your device.
Like most websites and apps, we collect usage data which shows us how many individuals visit our Websites and, in general, how users interact with our Apps. Most of this information is anonymized and aggregated. We may also collect Personal Information from third parties such as payment processors or third party apps, which you integrate into our Products.
Information You Provide to Us
You provide information to us in various ways, including the following:
- Account Details. When you create an account, you provide us with profile information such as your user name, password, country/region, and your contact details, such as your email address and phone number. You also provide us with information about your preferences, such as when you wish to receive notifications. [Our lawful basis for processing this data is “Performance of a Contract”]
- Purchase Information. When you purchase from us, we typically collect your billing and shipping address, email, and telephone number, as well as the item purchased. We also collect your payment method and the last 4 digits of your credit card. We use a reputable third-party service provider to securely process your credit card-related information in accordance with Payment Card Industry Data Security Standard. [Our lawful basis for processing this data is “Performance of a Contract”]
- Technical Information. In the course of customer support services and Product purchase, we may collect from you, technical information about your Products and Services, such as the product model and serial number, software version, device ID, and the device name. [Our lawful basis for processing this data is “Legitimate Interest”]
- Motion and Location Information. We collect motion activities captured on a recording within the boundaries of your video recording to send you notifications about an event. We may also collect information about your location if you choose to share your device location to receive notifications when you are outside of your set boundaries. [Our lawful basis for processing this data is “Legitimate Interest”]
- Other Information. We collect information when you communicate directly with us by contacting Technical Support / Customer Service or via social media such as through Twitter or Facebook page, respond to surveys, participate in contests or promotions, provide product reviews and feedback, engage in a web chat, or subscribe to our newsletters. We may also monitor and record our phone calls for statistical purposes, training, and maintaining a high level of service quality. In these circumstances, we may collect your contact information such as your name, email address, demographic information, social media profile information, and other information you choose to share with us. [Our lawful basis for processing this data is “Legitimate Interest”]
Information We Automatically Collect or Generate
- How You Use Solutions: We collect information about how you use our Products and Services, who you share access with, what devices are connected, and event data. We also collect the following:
- Thumbnail photo images. We collect thumbnail photos of events so that you may access those images or so that we can send you push notifications of events, if you opt-in to notifications. [Our lawful basis for processing this data is “Legitimate Interest”]
- Videos, audio, images. Our Products and Services allow you to stream, view, or record video (and in some cases audio) data. This data includes video (and in some cases audio) recordings, live video (and in some cases audio) streams, images, comments, and data our Products collect from their surrounding environment to function effectively, such as motion, special events such as door open/close (collectively, “Video Data”). We automatically collect system logs, such as when a door was opened or closed. [Our lawful basis for processing this data is “Legitimate Interest”]
- We do NOT have access to Video Data. Your Video Data is encrypted, stored locally in your device and inaccessible to us. Neither we nor our service providers have direct access to your Video Data unless you disclose it to us with your consent for the limited purpose of providing support services to you in connection, or for such other purposes as you may authorize or designate. References to “cloud-enabled” refers to the transmission of video data from your recording device to your other devices. Neither curaeye.com nor any of its service providers, including parent company, have access to those transmissions.
- Website and App Usage Information: Like most websites, when you visit our Websites, we may receive information about your visit, use or interaction with our Websites. Although most of the information we collect is anonymized and aggregated usage data, such as how many individuals visited our Websites, peak hours of visits, the general location of your device, and which page(s) were viewed, we may also collect your Internet Protocol (“IP”) address. We collect this information through the use of cookies, pixel tags and similar technologies. To learn more about how we collect this information and how you may control what information we collect please refer to our Cookie Notice. [Our lawful basis for processing this data is “Consent”]
USE OF INFORMATION
We primarily use your Personal Information to provide you manage, maintain and improve our Products and Services, and communicate with you. We may also use your Personal Information to send you relevant marketing and promotional messages. You may opt-out of receiving these messages at any time. If we intend to use your information for any other purpose, we will provide you with notice at that time and seek your consent when required to do so.
We use information that we collect about you or that you provide to us to:
- Provide you with our Services such as customer service and support, process and fulfill shipments, and provide technical backend to the function of our Services and Products.
- Manage, maintain, improve, and develop our Solutions such as administer the Websites and Apps, respond to inquiries and provide customer service, collect usage information about how visitors enter and navigate our Websites, remember visitor preferences, and use the information to improve or develop our Solutions.
- Communicate with you such as send communications or respond to you via various methods including mail, email, telephone, fax and other telecommunication channels, provide you with notices about your account, purchases, and/or updates to our terms and policies. Also, to notify you about changes to the us.
- Send you marketing and promotional information such as communication about Products, Services, or events we think would be of interest to you.
- Conduct analysis and research such as using anonymized and aggregated information to conduct analytics to learn about how our Products and Services are being used so that we can improve them.
- Detect, investigate and prevent fraud such as illegal activities and protect our company and you from risks, threats, and fraud.
- Comply with applicable law such as using your information as required in accordance with our legal obligations or as requested to do so by court order.
If we intend to use your information for any other purpose, we will provide you with notice at that time and seek your consent when required to do so by applicable law.
POLICY CHANGES
We may from time to time make changes to this Privacy Policy and we encourage you to periodically review this Privacy Policy.
We keep our Privacy Policy under regular review. If we make any revisions to our Privacy Policy, we will post it on our Website. We suggest that you review this Privacy Policy periodically as we may modify it from time to time as required by applicable laws. If there are material changes to the Privacy Policy, we may also notify you, such as sending you a notification in addition to posting it on our Website.
CONTACT US
If you have any questions or comments about this Privacy Policy and our privacy practices, please contact our privacy office at contact@curaeye.com or write to us Contact.